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Learning Experience and Design Technical Writer
Sunnyvale, CA
Job Description
Genesis10 is currently seeking a Learning Experience and Design Technical Writer with our client in their Sunnyvale, CA location. This is a 12 month + contract 100% remote position.
Summary:
Summary:
- Our client is the world's largest professional network, built to help members of all backgrounds and experiences achieve more in their careers.
- Our vision is to create economic opportunity for every member of the global workforce.
- Every day our members use our products to make connections, discover opportunities, build skills, and gain insights.
- We believe amazing things happen when we work together in an environment where everyone feels a true sense of belonging, and that what matters most in a candidate is having the skills needed to succeed.
- It inspires us to invest in our talent and support career growth.
- Join us to challenge yourself with work that matters.
- We trust each other to do our best work where it works best for us and our teams.
- This role offers both hybrid and remote work options.
- This means you can work from home and commute to a company office, depending on what's best for you and when it is important for your team to be together, or you can work remotely from most locations within the country listed for this role.
- Our client is looking for a Technical Writer to support Go-To-Market Enablement's (GTME) strategy and execution of establishing an internal knowledge base for the GBO (Global Business Organization) with the focus on reducing the hours the Field (Sales and Customer Success) spends looking for information to effectively do their job.
- LXD is spearheading building this knowledge base with the estimated impact to significantly increase Rep productivity enabling them to spend their time adding value to our customers and therefore, achieve our mission.
- The successful candidate will have the ability to partner with experts across GBO to understand core knowledge needed for the Field to execute their roles, translate the complex into easy-to-use knowledge articles for multiple users and generally support a sustainable knowledge management system and base.
- We are looking for someone that is ready to build from the ground up and is excited about taking on complex challenges that will drive outsized impact.
Responsibilities:
- Partner with subject matter experts (SMEs), policy and process owners to evaluate, design, write, and maintain knowledge sets and articles for users.
- Translate technical and process content from multiple sources into a style and format that meets multiple end-users needs and project goals.
- Develop knowledge and content project plans, milestones, and review cycles for knowledge generation.
- Manage feedback loop with SMEs, Knowledge owners, and users for ongoing enhancements to knowledge sets, platforms, and processes.
- Support projects and initiatives from a knowledge perspective and help build strategy for scale and leverage.
- Act holistically across knowledge platform, creating processes and review cadences, to ensure all documentation is updated to reflect changes in the business.
- Test and pilot new knowledge generation processes and governance models.
- Provide peer review support and usability attainment for documentation.
- Support creation of knowledge management assets, including templates, style guides, how-to tutorials and provide feedback.
Requirements:
- BA/BS Degree in Communication, Technical Writing, English, or related field; or equivalent experience.
- 4+ years of customer-facing experience.
- 4+ years in SaaS technology writing or training experience.
- Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
Desired:
- Demonstrated writing and editing skills - creativity a plus!.
- Ability to create engaging and clear content aligned with our voice/tone, culture and brand.
- Ability to translate complex business, product, and technical concepts into easy-to-understand terms.
- Adept at handling and working with employees at all levels - from senior executives to individual contributors.
- Previous content management experience.
- Ability to work under tight deadlines and thrive in a fast-paced environment.
- Experience developing video content.
- Experience with Service Now platform.
Suggested Skills:
- Communication
- Content Management
- Collaboration
Pay rate range: $32.95 - $50.24 hourly.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.
Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Genesis10 is an Equal Opportunity Employer/Minorities/Female/Disabled/Veteran
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Temporary, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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