Riverbed, the leader in AI observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences.

Title: Receptionist (Contractor)

Employment Type: Temp to perm

Location: Redwood City, CA

Work Schedule: 8:00 am - 5:00 pm daily. Flexible as business mandates.

Manage the Redwood City front desk administration and support functions for headquarters workplace. This position oversees the daily activities needed to ensure a functional, efficient, and safe working environment for employees.

Office Administration and Operations- 50%

Manage primary receptionist responsibilities: answering phones, voicemails, greeting visitors and customers.
• Expenses control: Process invoices and track expenses.
• Prepare and maintain files, reports, records, and detailed departmental data.
• Coordinate monthly facility invoices with accounts receivable and the purchase order procedures.
• Manage hoteling reservations and workstations.
• Coordinate any headquarters event catering: ordering, routing, and tracking of catered meals.
• Coordinate Emergency Procedures with Building and RVBD Team.
• Oversee internal employee and equipment relocations and keep an updated roster.
• Arrange New Hire & terminated employee desk management and coordinate with IT for equipment set up and removal.
• Order office supplies and vending & pantry supplies.

• Provide support and back-up to all other positions in Facilities and Administration when needed.

Facilities Management -50%

• Assign daily facility tickets and track completion progress.
• Complete any facility tickets for any Redwood Shores site requests.
• Manage access badge creation and maintenance for global offices.
• Coordinate and monitor lobby security during office hours.
• Manage shipping and receiving at Redwood Shores headquarters.
• Manage ergonomic program management for Redwood Shores based employees, remote offices, home offices.
• Be an active Emergency Response Team member.
• Advise on all space planning and design of floor space and workstations.
• Perform preliminary space planning efforts to guide internal team and vendors.
• Coordinate purchasing of office furniture and equipment.
• Serve as the daily primary contact with Building Management & Building Security
• Environmental monitoring and control
• Handoff daily after hour activity planning and monitoring to Security Operations Center

• Excellent oral communication skills; good written communication skills.

• Good interpersonal and team working skills; able to deal positively and productively with complaints, conflicts, and requests for service.
• Ability to complete basic Physical Security Classes designed for Reception.
• Good analytical skills: able to accurately compile statistical data and to detect inconsistencies in data.
• Experience with access control applications.
• Ability to work in a fast-paced, high-pressure environment.
• Self-starter; able to adapt to changing priorities and work on multiple projects.
• Good telephone and customer service skills helpful.
• Proficiency with computer programs (Windows, Excel, Power Point).
• High energy level and positive outlook on job and group responsibilities; initiative.
• College degree in a field related to the position.
• Minimum 5 years administrative / office experience in a fast-paced environment.

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a 'customer-first' company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome diversity and value and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. We understand that when people can be themselves, more is possible. We would love to have more people on board to join us on our journey to be better every day! So, come speak with us about career possibilities at Riverbed.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Riverbed encourages all of its U.S. employees to be fully vaccinated for COVID-19, but does not presently require its U.S. employees to be fully vaccinated unless such vaccination is required by applicable law or the duties of the specific position. If a specific position requires an employee to be fully vaccinated because of either applicable law or the duties of the position, then the offer of employment will be expressly conditioned on the individual being fully vaccinated for COVID-19 on or prior to their start date and providing proof of such vaccination unless the individual is legally exempt.

Check us out on:
www.riverbed.com
@LifeAtRiverbed

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